1

When you contact me by telephone or email

I will ask you about your object(s) and your concerns and suggest some possibilities.

2

If we agree to continue the conversation,

our next step will be an examination. 

In the case of single works, you may arrange to deliver the item(s) to the studio or I can arrange to collect the item(s) from you or examine it ‘in situ’.

3

Once the examination is complete,​

I will present you with a written report & proposal describing service/treatment options.

This document will include an estimated completion date and cost, along with terms and conditions of the service this will remain valid for 4 months. The report and proposal will be sent to you via email unless otherwise requested a printed copy of it can be sent to you by mail.

4

If you agree to the proposal, this will be our contract and I expect you to return to me an email with a consent message or the printed copy mailed back and signed by you as the consent.

Upon your acceptance and a deposit or check of 50% of the final estimate, I will start working on your project.

I may send you interim reports according to the complexity of the project and the length of time estimated for completion. If there are unexpected issues, I will contact you to discuss them; in some cases, an addendum to the treatment outline may be required.

5

When work is complete,

I will contact you to schedule a date and time for pick up/deliver the item.

The balance of your payment is due at that time. A written and a photographic report of the intervention will be delivered to you as well.

Preserve your treasures